How Stay Interview-Colin Browne

How Stay Interview-Colin Browne

How Stay Interview-Colin Browne – The two most common sets of interview questions focus on why an employee wants to join our organization, on hiring, and why they want to leave, on exit. What if we also regularly asked why they keep on staying and what we should do to ensure they continue to do so?

A few weeks back, I took a swipe at the process of performance reviews, asking why we still bothered? Many of the comments I received in the weeks after asked the question: what is the alternative? It’s a worthwhile question, and I have an idea.

How Stay Interview-Colin Browne

How Stay Interview-Colin Browne

The idea of the Stay Interview isn’t new, but it is uncommon. During my years of employment, I was never formally asked questions about why I kept coming to work every day, and when the topic was occasionally brought up by an interested manager over a beer or during a casual encounter, my responses reflected the thoughts of a target market of just one person.

You can’t do anything with that.

Understanding anything as complex as workforce engagement calls for big amounts of data, and the way we mostly go about getting that data is through multiple choice surveys.

I believe those can offer useful reference points, and Colin uses them myself. But nothing beats the qualitative nature of detailed responses, which you already know because you do exit interviews. There is a reason you don’t just give every departing employee a multiple choice survey to fill in, right?

Since we already broadly accept the underlying idea, Stay Interviews may make perfect sense for your organisation.

A Stay Interview should be formal because it gives people time to think about what to say. That’s why exit interviews can be so enlightening; the interviewee has had plenty of time to stew over what frustrated them so they’re able to put it all on the table.

The questions should allow both positive and negative answers, perhaps along the lines of the following:

  1. What parts of your job make you kick the covers off in the morning and leap out of bed?
  2. What parts of your job make you consider calling in sick and taking the day off?
  3. What would you miss the most if you weren’t working here tomorrow?
  4. What’s been on your mind lately as you commute into work?
  5. How close is this job to your dream job?

How Stay Interview-Colin Browne

Do bulk Stay Interviews as close together as you can (the whole sales team in a month; the whole admin team over two weeks etc.) so the responses have situational context for comparison. And do them every year, because things will have changed whether you noticed it or not.

The beauty of a Stay Interview is that it concentrates people on the reality of their experience and gives them the opportunity to share their thoughts without the overriding weight of an appraisal taking place. If we really care about engagement, it pays to get our hands on better information. Follow CSI on Twitter

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