Get a cat…. – Sarah Bauling

I always laugh when I watch my cats in action.
It amuses me to see how well my 5kg cat (funnily enough names “Little One”) has managed to train my husband.

I sat pondering how she manages to get him out of bed every morning and give her her morning treat. We tried to give her “Friskies with Jelly” – she just refused to eat it, so “Friskies with Gravy”, her favourite, was “back on the menu”.

We then bought a kitten for our daughter and it amazed me once again how cats are definitely the hardest customers to please.
Twinkles was affectionate and sweet, but when she wanted her special food she would grasp your hand, kick her back legs and make sure her ears were flat on her head. Of course we jump to her every need and promptly fill her “treat bowl”.  (Yes – we have actually named it the “treat bowl”!)

Sometimes I sit back and simply wonder how the pair of them manage to get it right every time.

What I have learnt is, as demanding as they are, they are also easily satisfied. As soon as the “treat bowl” is full both cats look up with her beautiful blue eyes (as if butter wouldn’t melt in their mouths), they purr and put their tails up in the air as if to simply say “thanks”!

This needs to be a short one – you guessed it – Little One is meowing for her “Friskies in Gravy”, and Twinkles just attacked me as if my hand was a mouse in her path!

If you need to up-skill in the customer service department – get a cat – then you will know how demanding some customers can really be!


With 19 years of experience in the hospitality industry, Sarah has lived and breathed customer service and her simple, easy to apply tools are those that can be used by all!

If you are looking for a keynote speaker or trainer – Sarah would be honoured and privileged to be part of your next event or function!

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