| As a trainer, speaker and author with a passion for customer service I am often asked “What are the basic things our team can do to improve our customer service, the things that don’t cost money?” Then Excite Delight Customers little things I have 3 things that you and your team can apply immediately that take very little time, effort and energy and can have a massive impact on the most important people in our business – your customers…. Say please
Say thank you
And smile And no this is not what I am telling them to do to me to GET the information – these are, in my opinion the 3 starters that can be applied TODAY and can positively impact your customers experience! View list of Speakers So go out there – say please, say thank you, smile and enjoy creating loyal raving fans! | 