Brian Jude (Dr)

Dr. Brian Jude heads up his own consultancy, specializing in the areas of: inter-personal skills, communication, organizational behaviour and stress management. He also heads up an emergency medical rescue organization, and is actively involved in Emergency Medicine.
 
Brian holds Masters and PhD. degrees, majoring in industrial psychology and has been involved in the fields of training and communication for 27 years. He is considered to be one of South Africa's leading experts on the subject of BODY LANGUAGE.
 
A look at Brian's client list is like looking at the "Who's Who" of commerce and industry. Pick 'n Pay, Transnet, Rennies, Sasol, Dunlop, SA Breweries and Tupperware are just some of the companies that have benefited from his training programs.    
 
Brian has conducted training programs across the length and breadth of Southern Africa, and in many countries around the world, including strangely enough, Japan.
 
He has appeared frequently on National television, and radio, and has written, produced and directed 64 training videos on various subjects, and published 6 books.
 
Obviously a family man, Brian has been married for 33 years, and has two sons, and five daughters.

List of Talks

CONFLICT MANAGEMENT

Target group
All staff particularly supervisors / managers.
Conflict - good or bad? People automatically tend to say bad, however most researchers agree that conflict is not only good for an organisation but VITAL

OBJECTIVES

To provide an understanding of the conflict process.
To develop the conflict resolution techniques to be able to handle any conflict situation, to arrive at a win-win solution.
To manage both aggressive and submissive people.

EFFECTIVE PEOPLE SKILLS

Target group
All staff
More people succeed or fail today, because of their ability to relate to other people. It is this ability that shapes us into good communicators and it is the good communicators that are in the top ranks of their professions.

OBJECTIVES

Give a better understanding of people and the whole communication process.
Communicate better with people at all levels and in any situation.

BODY LANGUAGE - SILENT SIGNALS

Target Group
Staff in: sales, negotiating, staff selection and customer service.
A substantial amount of information is being transmitted and received through non-verbal language. Research indicates that in excess of 90% of meaning is conveyed non-verbally. Learn to read this non-verbal or "body" language, and develop skills that allow you to understand what people mean, not just what they say.

OBJECTIVES

Improve communication skills at all levels
Allow people to present themselves in a manner, which is more open, likeable and credible to others. Allows people to read others more effectively.

STRESS AND LIFESTYLE MANAGEMENT

Target group
All levels of management
More money is lost in business today; due to stress related causes, than any other single factor. Burn out is a very real condition, which is being seen more and more often, in our high-pressure society.

OBJECTIVES

Analyse and define what stress is. Focus on specific stress related problems. Work towards practical solutions to them. Improve relationships and increase productivity.

SELL - DON'T TELL

Target group
Salespeople
A systematic approach to selling. The sales process is broken down into eight segments.
Prospecting
Call Planning
The approach
The presentation
Overcoming objections
Closing the sale
After sales follow up
Right mental attitude.

OBJECTIVES

Designed to improve sales, and reduce the costs of non-productive sales calls. Improves the overall productivity of both new and experienced salespeople.

COMMUNICATE FOR SUCCESS

Target group
All staff
Communication is defined, and the communication is process is examined. The reasons for communication breakdowns are handled. The following roadblocks are examined in detail.
Inadequate vocabulary
Wrong assumptions
Distractions or noise
Differences in educational levels.
Inadequate or wrong information
Prejudice or misconceptions.

COURSE OBJECTIVES

To increase rapport and gain trust and credibility.

STAND UP, SPEAK OUT, AND WIN

Target group
Salespeople and management
Effective Presentation Skills
Who has not experienced the pangs of anxiety when called on to make a public presentation? Butterflies are a part of a speaker's trade. We teach the butterflies to fly in formation.

COURSE OBJECTIVES

To develop confidence and skills in the art of making effective presentations.

MANAGEMENT DEVELOPMENT PROGRAMME

People are often promoted to management positions while relatively young and inexperienced and are seldom given dequate training to handle this. This programme addresses these needs.
Target group
Managers and aspiring managers

OBJECTIVES

To help people identify the process of management and how it applies to them. Makes more effective, more productive, and better-liked managers.

TIME MANAGEMENT

It won't give you more time, but will show you how to make the best use of the time you've got. Time is a unique resource. We have to make the best of it.
Paper management, telephone management, handling visitors and interruptions, delegation, making meetings work, procrastination and desk management are just some issues covered.

DYNAMICS OF TEAM BUILDING

Target group
All staff
Any group is only as strong as it's weakest link. If members of the group are pulling in different directions, it causes conflict, stress, dysfunction, and lack of direction. We explore group dynamics: how groups work, and what causes group behaviour to fail. We use team building exercises and case studies to improve the cohesiveness of the group.

OBJECTIVES

To develop skills that allow people to work as a team, whether as the leader or as a participant and to improve their interpersonal skills.

THE ART OF NEGOTIATING

Target group
Sales people, personnel managers, buyers and management.
Negotiating skills are necessary to adequately deal with customers, suppliers, management, employees and even our spouses and friends.

EFFECTIVE USE OF THE TELEPHONE

Target group
Credit controllers, order clerks, telephone operators, client liaison personnel and secretaries.
The telephone is neither good nor bad. Properly used, it can be enormously powerful tool. Badly used it can lose customers faster than any other means.

OBJECTIVES

To improve attitudes to clients and job. Develop practical telephone skills and improve inter-personal skills. To create commitment and motivation.

GET WHAT YOU SET (GOAL SETTING)

Target group
All staff
Success is defined as the reaching of our pre-set goals. Therefore it follows that we need to start off with goals. Research shows that as little as 3% of people actually set goals. This programme takes the delegates systematically through the goal setting process

OBJECTIVES

To understand the importance of goals. Why we tend to be poor goal setters. How to use the power of positive thinking, and mental imagery.

TALKING STRAIGHT - ASSERTIVENESS

People generally tend to behave either aggressively or submissively. Both of these behaviours have definite disadvantages. The alternative is assertiveness. That is win-win behaviour that makes everyone feel better about themselves. In this programme we learn how to say "NO", without feeling guilty.

OBJECTIVES

To develop assertion skills to improve communication, reduce stress, improve self-esteem, manage conflict and improve relationships at all levels.