As a trainer, speaker and author with a passion for customer service I am often asked “What are the basic things our team can do to improve our customer service, the things that don’t cost money?”

I have 3 things that you and your team can apply immediately that take very little time, effort and energy and can have a massive impact on the most important people in our business – your customers….

Say please
Say thank you
And smile

And no this is not what I am telling them to do to me to GET the information – these are, in my opinion the 3 starters that can be applied TODAY and can positively impact your customers experience!

So go out there – say please, say thank you, smile and enjoy creating loyal raving fans!

With over 20 years of experience in the hospitality industry, Sarah has lived and breathed customer service and her simple, easy to apply tools are those that can be used by all!

If you are looking for a keynote speaker or trainer – Sarah would be honoured and privileged to be part of your next event or function!