|As a trainer, speaker and author with a passion for customer service I am often asked “What are the basic things our team can do to improve our customer service, the things that don’t cost money?”
I have 3 things that you and your team can apply immediately that take very little time, effort and energy and can have a massive impact on the most important people in our business – your customers….
Say thank you
And no this is not what I am telling them to do to me to GET the information – these are, in my opinion the 3 starters that can be applied TODAY and can positively impact your customers experience!
So go out there – say please, say thank you, smile and enjoy creating loyal raving fans!